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Disciplinary & Grievance

HHR Services ensure that issues are dealt with in an impartial, considerate, and professional way.

Many potential disciplinary or grievance issues can be resolved informally. However, where issues cannot be resolved in this manner, they will need to be pursued formally.

Disciplinary and grievance issues can be a significant burden on businesses due to the time they consume, the disruption they cause and the negative effect they have on other employees.

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Impartial, considerate, and professional

When potential disciplinary and grievance issues cannot be resolved informally, HHR offer step-by-step support to manage formal procedures.

The ACAS code of practice identifies a framework for investigating and managing disciplinary and grievance issues. However, it does not provide a comforting support or someone independent to carry out those complex investigations or manage a hearing.

Our grievance management service includes:

  • Communicating with all staff and management involved in a timely and transparent manner.
  • Working with management before the issue becomes formalised, to resolve problems at the earliest possible opportunity and prevent them from escalating unnecessarily.
  • Workplace mediation services for personal conflict situations or team facilitation.
  • Supporting a manager throughout the investigation or hearing process to ensure appropriate procedures are followed, according to ACAS guidelines.
  • Independently conducting investigations or hearings.
  • Negotiating and drafting terms for Settlement Agreements for any mutually agreed staff or management departures.

Documentation and training:

  • Drafting or reviewing letters and documentation to ensure an appropriate paper trail is captured and accurately maintained.
  • Advising and drafting documents to manage staff communication and maintain morale proactively. 
  • Providing administrative support by documenting confidential file notes.
  • Provision of management guides and training on disciplinary, grievance, and investigatory matters to increase awareness, knowledge of processes and ensure a consistent approach is taken across the organisation.